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Sure. PDC Pharmacy's marketing tag line is "Quality is our Focus" but this phrase goes well beyond our sales presentations!

We want to be your---Quality Partner!

We track pharmacy medication errors and on-time delivery with precise attention. We know the elimination of medication errors is a true safety issue for our customer agencies or families. Whether it is an improperly or mislabeled medication or the right medication to the wrong individual, we understand this is a critical issue. Even if, a medication error is recognized before it is ever delivered, our quality management process captures this as an error. Our Quality Management process is designed and effectively managed to virtually eliminate pharmacy medication errors. Poor delivery systems also create service issues for your organization. We track each medication delivery---even if, it is just 5 minutes late---we want to know it! We pay special attention to deliveries that arrive 60 minutes or more late! In fact, we even define a delivery time range in writing!

We Publish our Quality Performance Results-does your pharmacy?

Not only do we track pharmacy medication errors and on-time delivery with precise attention, we PUBLISH our quality performance results. If you are a PDC Pharmacy customer or considering becoming a PDC Pharmacy customer, we are happy to share our quality results!

For the entire 2011 Calendar Year PDC Pharmacy posted:

• 0.01% Pharmacy Medication Error Rate (Significantly Below Industry Standard).
• 45,361 Unique Deliveries with 71 Deliveries being more than an hour late. This is a 99.85% on-time delivery rate!