Frequently Asked Questions

Can anyone use PDC Pharmacy?

PDC Pharmacy is a long-term care pharmacy and can provide pharmacy services to individuals residing in residential arrangements operated by providers of services for individuals with intellectual disabilities, Assisted Living facilities, and Personal Care Homes, and only once the agency or facility has entered into a written agreement with PDC Pharmacy.

How do I place a prescription order?

New prescription orders can be sent to the pharmacy directly from the prescriber electronically, by fax or by phone. The patient can fax the pharmacy directly as well, or in instances when a controlled substance is prescribed, arrangements will need to be made for the hard copy prescription to be provided to the pharmacy.

How do I obtain a refill of my prescription?

Refills can be obtained by calling the pharmacy to leave a message on the refill line, making a request for a refill through FrameworkLink or faxing the pharmacy a reorder request form.

How do I access medications in case of an emergency or disaster?

You may call the pharmacy number during regular hours of operation, or call the on-call number during hours of non-operation, to discuss your specific situation with the pharmacy. The Director of Pharmacy will implement a response to your specific situation appropriate for the need.

How do I check on a prescription status?

You may call the pharmacy directly to make your inquiry or use FrameworkLink to check on the status of your prescription.

How do I obtain information on prescription substitutions?

PDC Pharmacy will always substitute a generic equivalent for a Brand prescription unless the physician writes Brand Necessary or Dispense as Written. When a generic equivalent is substituted, you will receive a drug monograph when your prescription is delivered. You may call the pharmacy directly for clinical counseling if you need more information than the drug monograph provides.

How do a have a prescription transferred to another pharmacy?

If you need to transfer a prescription from PDC Pharmacy to another pharmacy, call the pharmacy directly to communicate what specific prescription you want transferred and provide the contact information for the new pharmacy. PDC Pharmacy will transfer the prescription to the requested pharmacy.

How do I obtain medications not available at PDC Pharmacy?

PDC Pharmacy will make every effort to obtain needed medications and will provide alternative resources where the product may be obtained in the instances where the product cannot be obtained.

How do I handle medication recalls?

In the event a prescription dispensed to you has been recalled, PDC Pharmacy will contact you and provide instructions as to how the prescription can be returned or destroyed.

How do I dispose of medications?

All medications, with the exception of controlled substances, may be returned to the pharmacy for destruction. Please contact the pharmacy to make arrangements for the return of these medications. If you prefer to dispose of medications on your own, you may contact the pharmacy to obtain literature as to various methods of properly disposing of medications or to purchase a variety of medication destruction chemical options.

How do I handle adverse reactions?

If you feel you are experiencing an adverse reaction to a medication you should contact the physician who prescribed the medication. Call 911 for emergency medical attention if your symptoms are severe or life threatening.

How do I report concerns or errors?

If you have a concern or need to report an error, please contact the pharmacy and request to speak to the Director of Pharmacy. To file a patient grievance, please utilize the form located on our compliance page and/or call PDC Pharmacy and select the appropriate option from our phone tree.

How are medications dispensed?

Tablets and capsules administered on a chronic basis are dispensed in cycles that are sent automatically prior to the end of each cycle in a number of package types. Non-cycle medications are reordered by the customer through phone calls, faxing or on-line through FrameworkLink.
• Bubble Packs contain monthly or 28-day cycles dispensed as unit-dose (one prescription per card)
• TCGRx Pillow Packs contain 7-day or 14-day cycles and are dispensed as unit-dose (one prescription per pillow) or multi-dose (up to three prescriptions per pillow)
• Multi-Dose Blister Cards – More Information Coming Soon!
Regardless of the package type selected, all prescriptions are clearly labeled with all required prescription label information.

Is PDC Pharmacy available 24-Hours per Day?

PDC Pharmacy pharmacists are available 24 hours per day, seven days per week to address all emergency needs. An emergency on-call number is provided to customers during the initial pharmacy in-service in order that a pharmacist may be reached during hours of nonoperation.

What software does PDC Pharmacy interface with?

PDC Pharmacy is supported by FrameworkLTC pharmacy software, a product of Softwriter’s, Inc. While communicating through an HL7 interface, FrameworkLTC is able to connect with a number of eMAR and eHR products such as Therap, MedSupport, QuickMAR and AccuFlo to name a few. All communication is pharmacy initiated meaning the medication order is entered at the pharmacy, verified by a pharmacist and clinically screened prior to being transmitted through the interface to the customer software.

Does the customer have input into how PDC Pharmacy provides services?

PDC Pharmacy implements a thorough approach to providing services to customers. At the initial Transition Meeting, PDC Pharmacy sits with the agency/facility management team to review what works and what does not work regarding pharmacy service. There is discussion regarding every aspect of pharmacy service, methods and processes during which time service is customized to meet the needs of the customer. PDC Pharmacy remains available long after the initial transition to revisit those early decisions to determine if changes are necessary or requested.

Does PDC Pharmacy measure and monitor customer satisfaction?

PDC Pharmacy takes great pride in tracking and reporting a number of quality indicators on a monthly basis to ensure high level quality service to customers. Communication with customers is also key. PDC Pharmacy reaches out to customers regularly to obtain feedback and in-person meetings are offered on an annual basis, at minimum, to discuss services, communicate new innovative service offerings and gather data regarding satisfaction levels.

Contact us today to learn more about how our services can benefit you!