Frequently Asked Questions
PDC Pharmacy is a long-term care pharmacy that provides specialized pharmaceutical services for individuals with intellectual disabilities, autism, and behavioral health needs. PDC Pharmacy exclusively serves provider agencies. PDC Pharmacy offers a comprehensive pharmacy services solution that is tailored to each provider agency and the unique needs of the patients they serve.
PDC Pharmacy is licensed to provide services in Pennsylvania, Colorado, Delaware, Ohio, Maryland, the District of Columbia, New Jersey, and New Mexico. PDC Pharmacy operates from four pharmacy locations: Pittsburgh, Pennsylvania, Philadelphia (Norristown), Pennsylvania, Erie, Pennsylvania, and Boulder, Colorado.
PDC Pharmacy’s hours of operation are Monday through Friday, 8:00AM through 4:30PM, and, in conjunction, PDC Pharmacy provides After Hours Services 24 hours per day, seven days per week, 365 days per year. During “non-working” hours, PDC Pharmacy has a pharmacist on-call available to our partners at all times. PDC Pharmacy understands the need for timely, quality responses to meet the needs of patients with regard to pharmaceuticals and their related services.
PDC Pharmacy can process STATs 24 hours per day, seven days per week, 365 days per year. During PDC Pharmacy’s hours of operation (Monday through Friday, 8:00AM through 4:30PM), STAT orders might be delivered with the partner provider’s regularly scheduled delivery, if the timing aligns. For any STATs that are received after the location’s deliveries have departed for the day or are received outside of operating hours, PDC Pharmacy processes STATs through PDC Pharmacy’s on-call pharmacist and our courier delivery partners to meet each patient’s needs on a timely basis.
New prescription orders can be sent to the pharmacy directly from the prescriber electronically, by fax or by phone. Partner providers can mail, email, or fax patient prescriptions directly to the pharmacy as well.
Chronic medications, in tablet or capsule form, can be automatically refilled on a cycle schedule. Refills for all other medications can be obtained by calling the pharmacy to leave a message on the refill line, making a request for a refill through FrameworkLink, sending an email, or faxing the pharmacy a reorder request form.
You may call or email the pharmacy directly to make your inquiry or use FrameworkLink to check on the status of your prescription at any time through your provider portal.
You may call the pharmacy number during regular hours of operation (Monday through Friday, 8:00AM through 4:30PM), or call the on-call number during hours of non-operation to discuss your specific situation with the pharmacy. The Director of Pharmacy will implement a response to your specific situation, appropriate for the need.
If a patient is experiencing an adverse reaction to a medication, you should contact the physician who prescribed the medication. If the symptoms are severe or life threatening, call 911, or your appropriate emergency responder, immediately.
If you have a concern or need to report an error, please contact the pharmacy and request to speak to the Director of Pharmacy. To file a patient grievance, please call PDC Pharmacy and select the option of “539.”
In the event a prescription dispensed has been recalled, PDC Pharmacy will contact you and provide instructions as to how the prescription can be returned or destroyed.
PDC Pharmacy collaborates with each partner provider agency to identify convenient delivery scenarios and time windows for weekday deliveries, with the prescriptions being delivered directly to the locations specified by the partner provider agency for each patient. PDC Pharmacy also facilitates evening and weekend deliveries for any STAT medications.
PDC Pharmacy will always substitute a generic equivalent for a brand prescription unless the physician writes “Brand Necessary” or “Dispense as Written.” When a generic equivalent is substituted, a drug monograph will be sent with the prescription delivery. PDC Pharmacy is available to provide clinical counseling if you need more information than the drug monograph provides.
PDC Pharmacy is committed to offering the latest services and technologies to provider agencies in an effort to streamline the processes involved with all aspects of medication administration and delivery. PDC Pharmacy operates in a paper-free pharmacy environment by utilizing FrameworkECM (Electronic Content Management) and leverages automated dispensing systems, such as DOSIS, Parata, and Omnicell machines, to drive operational efficiencies and increase accuracy, ultimately ensuring that we meet specific partner providers’ needs.
To learn more about how PDC Pharmacy leverages technology, visit our Technology Page.
PDC Pharmacy interfaces with over 60 electronic eMAR and EHR offerings. Interfacing with the partner provider agency’s eMAR and/or EHR allows for prescription information from PDC Pharmacy to be passed along directly, saving the partner provider agency the hassle of transcription and the potential for errors. For a list of the eMARs and EHRs that PDC Pharmacy interfaces with, please see our Documentation and Medical Records Page.
Please email info@pdcpharmacy.com to learn more about PDC Pharmacy and how we can meet (and exceed) your pharmaceutical service needs!
As part of our commitment to quality and transparency with our current and potential partners, PDC Pharmacy offers tours at each of our pharmacies for the opportunity to experience our operations firsthand. Please let us know if you would like to schedule a tour at one of our four locations, and we would be pleased to set up a time that is convenient for you!
PDC Pharmacy implements a thorough approach to providing customized services. At the initial Transition Meeting, PDC Pharmacy and the agency’s management team review what works (and what does not work) regarding pharmacy services. Services are then customized to meet the goals and requirements of the partner provider. PDC Pharmacy remains available long after the initial transition to revisit those early decisions to determine if changes are necessary or requested.
PDC Pharmacy understands the limited resources available for our partner providers, and we do not charge extra for the services that we provide. This includes, but is not limited to: customizable printed Medication Administration Records (MARs) and forms, delivery, packaging, pill splitting, training, and transition services. Please note that the Centers for Medicare and Medicaid (CMS) do prevent pharmacy providers from offering some services at no cost, such as pharmacist onsite consulting costs, any waiver of electronic MAR or HR costs, and routinely waiving copayments or OTC costs, and PDC Pharmacy complies with these and all other CMS requirements.
To learn more about PDC Pharmacy, please contact info@pdcpharmacy.com. You can also visit our Contact Us Pages to reach out to our specific locations:
Visit our Careers Portal [link to Careers Portal Page] for a list of open positions and to apply! If you have any questions, please contact careers@pdcpharmacy.com! PDC Pharmacy is committed to hiring talented employees and investing in the communities we serve. We offer great benefits and support our employees in their career growth and development. As our organization continues to grow, we are looking for new team members to continue to provide the highest quality of pharmaceutical services to our provider partners and the patients we are privileged to serve.
PDC Pharmacy takes great pride in tracking and reporting a number of indicators on a monthly basis to ensure a high level of quality service to our partners. Communication is also key. We touch base with our partners regularly to obtain feedback and in-person meetings are offered to discuss services, communicate new innovative service offerings, and review if modifications are necessary to continue to meet the ever-changing requirements of our partners’ licensing entities. All our partners are invited to participate in an annual satisfaction survey so we can continue to gauge our effectiveness.